FAQs – Lazur

All orders are processed between 10am - 5pm business days (excluding weekends and holidays) after receiving your order confirmation email. Orders placed after 12pm might be processed next business day. You will receive another notification when your order has shipped.
U.S. Domestic shipping can take up to 5 business days.

Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.
Yes, we offer free shipping for US orders over $80.
Check the cart to see the current deal on free shipping.

We do not ship internationally at the moment.
A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and Discover.

Yes, we offer full refunds within 30 days of receiving your order. Products must be unwashed, unworn, and undamaged, with the hangtags and hygienic liners still intact.

Please enquire for more information about our Refund policy.
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are not eligible for a refund.

In the case when a product has been damaged, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.
We have a 30-day return policy, which means you have 30 days after receiving your item to request an exchange or a return.

To be eligible for an exchange or a return, your item(s) must be in the same condition that you received it- unworn, unused, unwashed, with tags and hygienic stickers still intact, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange or a return, you can submit a request in Customer Account or contact us at care@lazurswim.com. If your exchange or return is accepted, we’ll send you a exchange/return shipping label, as well as instructions on how and where to send your package.
Final sale items are non-refundable.
Items sent back to us without first requesting a return will not be accepted.

Please check our Refund Policy to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, the cost of the return is handled by us.

Shipping & Delivery